Frequently Asked Questions
WHERE ARE YOU LOCATED?
We are located, and ship out of Springfield MO!
SHIPPING INFORMATION
We ship using UPS Next Day Air for all of our orders for arrival dates on Tuesday, Wednesday, Thursday, Friday.
UPS Next Day Air delivers by 10:30 am and 5 pm depending on your area.
The shipping cost for the weekday delivery is a flat rate of $39.99, with free shipping available for orders $299.99 and above!
LIGHTING:
We use a combination of three lights in various configurations on our tanks:
Reef Breeders Gen 2, (AI) Hydra / Prime, and Phlizon LEDs
Our color spectrums and PAR vary depending on coral type for best optimization.
Pictures of our corals are also taken from under these lights.
PARAMETERS:
We do our best to keep the numbers within this range. Use this information to compare to your tank or system.
Alkalinity - 8 -12 dKh
Calcium - 400-500 ppm
Magnesium - 1300-1450 ppm
Salinity - 1.0235-1.0245 specific gravity
Temperature - 76-78 degrees Fahrenheit
PICTURES:
Pictures are taken with an iPhone 13 Pro Max under lights noted above. We use both white and blue lights to get the most accurate pictures of our corals.
SPECIAL REQUESTS:
We do our best to honor requests by our customers, including but not limited to extra ice or heat packs, shipping into difficult weather conditions, and/or shipping to specific shipping hubs/centers.
However we ask if any request is contrary to our recommendations for the health and safety of your order, please note that the Dead on Arrival (DOA) policy will not apply.
Please contact us at [email protected] if you have any other questions or feedback for us!
ARRIVE ALIVE GUARANTEE:
We guarantee that all livestock will arrive alive and as described. In the event of DOA (Dead On Arrival) a DOA request must be sent via email within 2 hours of package delivery (Fedex posted time), along with clear photos of the dead coral both in the shipping bag and out of bag. In the event that a buyer does not contact Aqua Way in the specified 2 hour time frame, Aqua Way reserves the right to decline DOA coverage. Such cases will be reviewed at management’s discretion. Buyer must be at location to receive delivery, not doing so voids all DOA coverage . No exceptions or excuses, no credit without photo. Verified DOA’s will be fully credited with replacement coral or the value of the original DOA coral towards future purchase. Shipping costs are not covered or refunded. We cannot guarantee replacement of the same coral purchased then a credit will be issued. We are not responsible for incorrect addresses provided by the buyer. TSA cannot be held responsible for mechanical or weather delays that may cause your Fedex shipment to arrive late. It doesn’t happen often, but when it does, we will work it out with you to make it right. If you have any questions or concerns please call us or send us an email.